Data privacy

What we collect

When you use this website we may collect the details you choose to give us: your name, phone number, email address, county, and the information you provide in quote inquiries, claim reports and chats with Haja, our AI agent.

If you create a portal account, we also store your account details, policies, claims and any documents you upload.

How we use it

We use your information only to respond to your inquiries, prepare and administer quotes and policies, handle claims, and follow up on conversations you start with us — including chats with Haja, which are saved so our team can follow up.

We do not sell your personal information, and we do not use it for unrelated marketing without your consent.

AI agent

Haja is an AI assistant. Her replies are generated by an AI model and are general guidance only — they are not a quote, a promise of cover, or professional advice. Please do not share sensitive information such as passwords, PINs or bank details in the chat.

How we protect it

Your information is stored securely and access is limited to authorised ACICO staff who need it to serve you. Documents you upload are visible only to you and our team.

Your choices

You may ask us to correct or delete your personal information, or ask what we hold about you, by calling our Monrovia office. Portal accounts can be removed on request.